Client feedback

Client feedback is very important to us. It means we can celebrate our successes, and also use negative feedback to inform our training, staff development and processes.

If you feel like at any point you need to speak to us about your feedback, please contact us using the details below.

0161 236 2532 info@mflinsurance.com

Barlow House
Minshull Street
Manchester
M1 3DZ

Opening hours
Monday to Friday 09:00 to 17:00

    Did all staff dealing with your insurance affairs appear competent?

    If NO, please explain why

    Did we accurately identify your insurance demands and needs? Were those demands and needs always paramount?

    If NO, please explain why

    Did you feel that we or your insurers took advantage of you in any way?

    If YES, please explain why

    Were you provided with suitable advice? Did that advice take full account of your circumstances?

    If NO, please explain why

    Did we deal with insurance matters quickly, professionally and within agreed time scales?

    If NO, please explain why

    Has the service been as you were led to expect?

    If NO, please explain why

    Were you provided with clear information about the insurance products offered?

    If NO, please explain why

    Were you provided with clear advice and recommendations upon receipt of the insurance quotations?

    If NO, please explain why

    Were our staff polite, courteous and professional at all times?

    If NO, please explain why

    Do you have any other observations about the service provided?

    If YES, please explain why

    Were you satisfied with the overall service you received and would you recommend us to other firms?

    If NO, please explain why

    Are you happy for us to use your comments and feedback in our marketing material?