Did all staff dealing with your insurance affairs appear competent? Yes No
If NO, please explain why
Did we accurately identify your insurance demands and needs? Were those demands and needs always paramount? Yes No
If NO, please explain why
Did you feel that we or your insurers took advantage of you in any way? Yes No
If YES, please explain why
Were you provided with suitable advice? Did that advice take full account of your circumstances? Yes No
If NO, please explain why
Did we deal with insurance matters quickly, professionally and within agreed time scales? Yes No
If NO, please explain why
Has the service been as you were led to expect? Yes No
If NO, please explain why
Were you provided with clear information about the insurance products offered? Yes No
If NO, please explain why
Were you provided with clear advice and recommendations upon receipt of the insurance quotations? Yes No
If NO, please explain why
Were our staff polite, courteous and professional at all times? Yes No
If NO, please explain why
Do you have any other observations about the service provided? Yes No
If YES, please explain why
Were you satisfied with the overall service you received and would you recommend us to other firms? Yes No
If NO, please explain why
Are you happy for us to use your comments and feedback in our marketing material? Yes No
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